Return And Refund Policy
14-Day Return & Cooling-Off Period
We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.
If your order is delivered within the United Kingdom or the European Union, you have the legal right to cancel or return your purchase within 14 days for any reason and without justification, in accordance with applicable consumer protection laws.
Return Eligibility
To be eligible for a return, items must be:
- In the same condition as received
- Unused and unworn
- With original tags attached
- In original packaging
- Accompanied by proof of purchase
How to Request a Return
To initiate a return, please contact us to obtain the return address:
- Email: info@goinfusego.com
- Text: +44 07763 359764
Please do not return items without contacting us first.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it promptly.
For product issues:
- We will cover return shipping costs
- A full refund will be issued after inspection
Return Shipping Costs
- If the return is due to a product issue (defective, damaged, or incorrect item), we will cover the return shipping costs.
- If the return is due to cancellation within the 14-day cooling-off period, the customer may be responsible for return shipping costs, in accordance with applicable consumer law.
Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, please return the original item (once approved) and place a new order separately.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to the original payment method
- Processing time: within 10 business days
Please note that banks or payment providers may require additional time to process the refund.
If more than 10 business days have passed since approval, please contact us at info@goinfusego.com or +44 07763 359764.